Trace One Issue Tracking

Handle issues involving
your products or your suppliers
so that the best follow up actions
and solutions are provided promptly.

Issue tracking as an opportunity to engage with customers

In our customer-centric industry, understanding that the customer is king puts the organization at the service of its customers. Today, customer-centricity is an integral part of a company’s business strategy. This model is due in part, of a whole new breed of customers who are highly demanding, attentive and knowledgeable. Customers expect greater brand transparency and responsiveness. Because customer feedback is one of the main ways product quality is monitored, customers have become a real-time quality control team. Given this, customer complaint management represents a dual challenge: negative feedback should be addressed quickly as well as efficiently. Brands can view complaints as an opportunity to foster positive dialogue between the brand and the consumers it serves.

Trace One Issue Tracking: smooth and efficient product issue management

Trace One Issue Tracking is designed to efficiently facilitate the management of issues on a large scale. Every detail of each issue is subject to end-to-end monitoring and systematic tracking of data history. In addition, automated escalation procedures enable the involvement of suppliers in the resolution of the specific issue.

Clear and identifiable benefits

  • Automation: ready-to-use workflow templates
    Depending on the severity of the issue and the related product, the solution includes escalation procedures, thus involving the respective supplier.
  • Consumer confidence: optimal responsiveness
    Dashboards offer a broad picture of customer complaints and the progress of their processing time.
  • Product safety: creating customer confidence
    Claims are processed in collaboration with suppliers, helping to reduce the response time. The explanations given to consumers are of a higher quality and more reliable.
  • Corrective actions: a step-by-step follow-up process
    From the initial product issue to the corrective action plan, reporting tools help track project improvement procedures.

Professional Services

We offer software implementation services for you and your suppliers, professional services and quality consultancy for successful change management and projects efficiency. With Trace One Platform and services, retailers, manufacturers and suppliers’ business community empowers brands innovativeness, engagement and trust.

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Benefits for Retailers

Benefits for Retailers

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Benefits for Manufacturers

Benefits for Manufacturers

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Benefits for Private Label Programs

Benefits for Private Label Programs

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Talk to an expert

Every situation is unique and Trace One understands the need for finding the right solution. We offer retail industry experts for customers with specific needs within complex business environments.