Industry expertise can be an important consideration when selecting PLM software, particularly for companies operating in specialized areas of food and beverage where business processes and requirements may differ from the broader industry.
Nick Duncan, Sr Manager, R&D Technology at Suntory Global Spirits, explains why industry experience and the potential for a strong partnership influenced the company’s decision to choose Trace One Devex PLM. Based on previous experience, the team wanted a technology partner that already understood how its business and the premium spirits industry operate.
Suntory Global Spirits had previously found itself repeatedly explaining its business and industry to its software vendor. When evaluating a new PLM solution, the company looked for a provider with relevant industry knowledge from the start. Trace One’s established presence and experience working with other premium spirits companies became important factors in the selection process.
In this video, Nick shares what Suntory Global Spirits was looking for in a new PLM provider and why Trace One’s experience in the premium spirits industry was instrumental in the company’s final decision.
“We chose Devex PLM because actually, mostly because of Trace One. Trace One is an established player in our industry, and one of the things that we were really seeking with this new software was a partnership.
One of the things we felt we were lacking in the past was that we always had to explain to our previous vendor how our business functioned and how our industry operates, and how that’s different from normal food and beverage.
And so, for us, the experience that Trace One had in our industry with other premium spirits companies was of instrumental importance to our final decision.”
- Nick Duncan, Sr Manager, R&D Technology at Beam Suntory