Trace One list of processing in the course of the contractual relationship with its customers

 

Trace One acting as Data Controller

Company Name 

Scope 

Purpose 

Data Location 

Oracle - Netsuite 

All customers 

Billing 

EU 

GoTo 

All customers that are intended a training 

Online Training Services 

EU 

Zendesk 

All customers 

Support tool 

EU 

Hubspot 

All customers 

Marketing & Communication / CRM tool 

USA 

Signature of the European Commission SCCs 

Aircall 

All customers 

Support telephone service provider 

Germany 

Cloudiasys 

All customers 

External support service provider when needed 

Tunisia (signature of the European Commission SCCs) 

Trace One acting as Subprocessor on behalf of its customers 

Company Name 

Scope 

Purpose 

Data Location 

Caspio 

All customers 

Billing (when applicable) & Onboarding of customers into Trace One solutions 

USA 
Signature of European Commission SCCs 

Google Cloud 

All Trace One Solutions 

Trace One Solutions Storage 

EU 

GoCardless 

Trace One Network 

Payment Gateway on Trace One Network when a customer wishes to buy some functionalities 

EU 

Heap 

All Trace One Solutions 

Functional testing/ Analytics submitted to cookie consent 

USA 
Signature of the European Commission SCCs 

Intercom 

All Trace One Solutions 

Support & Communication (chatbot tool) submitted to cookie consent 

USA 
Signature of the European Commission SCCs 

Openli by Legal Monster 

All Trace One Solutions 

Cookie consent management tool 

Ireland 

Looker 

Trace One Insight 

Insight solution 

Netherlands 

FoodChainID 

French or Belgium customers 

Training Services  

Belgium 

Normec Training & Education BV 

Some customers located on the Netherlands 

Training Services 

Netherlands 

Moultipass 

Some customers for specific packaging trainings 

Training Services 

France 

 
Last Update – December 2023