Bigger and better One Company
In an industry calling for bold innovation, the unification of Selerant and Trace One is reshaping retail CPG and process manufacturing with 360° product lifecycle management.
Extended footprint Greater Global Reach
With 500 employees across 11 countries, Trace One is cementing its place as a global player in the process manufacturing and Retail CPG space. The new entity is unleashing powerful PLM and Compliance solutions that act as a catalyst for growth.
Solutions to meet your unique needs
We put the client and their users at the heart of the design and development of our solutions. We involve our clients and their users all the way from conception to user experience, for every new feature or application.
- Extensive industry knowledge acquired through more than 30 years servicing customers
- With a regulatory expertise with a team of 23 skilled professionals around the world
- And a dedicated team of software specialists putting the users at the center of their work
We've doubled our customer-facing roles, which means more personalized touch for our customers. We're here to offer top-tier support and lend our industry expertise to help solve problems quicker and more effectively.
We are ISO 9001:2015 and ISO/IEC 27001:2013 certified. View our quality and information security policy here.
What the merger means for you and your business.
What did Trace One and Selerant each bring to the merger?
The legacy Trace One brought a respected Private Label-focused PLM solution, strong European brand recognition, solid corporate structure, and a strong financial standing. Selerant offered a successful Process Manufacturing PLM and Regulatory Compliance Platform, a firm footing in North America, aggressive sales, as well as the flexibility and drive of a family-owned business.
Today, the new Trace One is harnessing unmatched industry expertise and a vast regulatory database to reimagine CPG and Retail supply chains with an emphasis on collaboration, speed to market, and sustainability. The new entity provides the only suite of CPG-focused PLM and compliance solutions that supports the entire product lifecycle from ideation and production to retail and expansion.
How will the merger impact me?
We are excited about what this merger means for our customers. Backed by global private equity group STG, the new Trace One offers greater scale and capabilities to serve you better. With more than 500 employees made up of 28 nationalities and 26 languages spoken, we can now provide access to extensive global coverage with focused local support. You will benefit from end-to-end 360° product life cycle and compliance management plus greater connections between manufacturers, suppliers, and retailers. This positive critical mass means expanded customer care, improved account management, and increased customer success.
How will the new Trace One operate?
Trace One remains committed to continuous innovation, customer-centric solutions, and market leadership. The blending of corporate functions began in January of 2023. Processes and rules are being deployed progressively to limit disruptions to product development as well as customer service and support. Our goal is to make this a seamless transition for all our customers.
How will the merger impact the product roadmap?
Trace One remains guided by an ambitious strategic roadmap. Our future is focused on continuous innovation, customer-centric solutions, and market leadership. We are set to unveil cutting-edge features and an expanded suite of solutions, equipping our customers to keep pace with evolving market trends, drive digital transformation, and achieve sustainable growth.
Will there be staffing changes that affect me?
Trace One and Selerant came together with a commitment to retaining all existing staff, so there will be no disruption in your customer service and support teams. Moving forward, our focus is on growth for our company as well as our market share. In 2022, we recruited 50 new team members and look forward to continued expansion of our staff in the coming year.
Do employees have the same email addresses as they did pre-merger?
All current employees have been combined onto the same email system. Legacy Trace One email addresses remain the same. Legacy Selerant email addresses have already been transferred to the Trace One system. All Trace One email addresses now follow this structure: first name.last email@example.com.
Will there be changes to products, pricing, warranties, contracts, or quotes?
Trace One is committed to delivering the same industry-leading products, services, and support offered by the legacy companies at the same price. All existing warranties, contracts, and quotes remain valid as signed, and all existing commitments are guaranteed.
Will there be any changes to the Devex, Hazex, or CC solutions?
No. All solutions as well as their delivery methods and access information remain the same.
Will service quality or policies change?
Trace One remains committed to the same standards of quality in our solutions, policies, and practices that you have come to expect. We are currently working to expand our staffing so we can expand our support and services. Upgrades and improvements will be the only changes you see.
Do I have to use a different solution, migrate to a new platform, or change my username and password?
No. Your current solutions as well as their delivery methods and access information remain the same. However, we are constantly improving our user experience to serve you better.
Who should I contact if I have a question or concern?
Your point of contact, account manager, or sales representative remains the same. Please feel free to reach out to them with any questions, problems, or concerns. We will notify you if there are any staffing changes that impact your account.
Please note the change to email formats if you are a legacy Selerant customer. All Trace One email addresses now follow this structure: first name.last firstname.lastname@example.org.
What is the new Trace One?
The new Trace One is the outcome of our 2022 acquisition of Selerant, a recognized leader in CPG Manufacturing product lifecycle management solutions. This new brand is focused on serving the CPG and Retail industries with CPG-focused PLM and Compliance solutions that optimize collaboration, speed to market, and sustainability.
How does the new Trace One differ from other solutions providers?
The new Trace One is proud to offer a number of significant advantages that our competitors cannot. Our unmatched domain expertise and focus allowed us to develop the only end-to-end PLM solution purpose-built for the CPG industry. Our regulatory compliance solution gives our customers access to the one of the industry’s largest regulatory database to ensure global compliance for all your products. And we offer complete data independence with proprietary data that is standardized to ensure consistency for ERP integration, reporting, labeling, multi-channel merchandising, and language translation.
Who is the focus of the new Trace One?
The primary focus for the new Trace One includes Tier 1 & Tier 2 CPG Manufacturers, Process Manufacturers, Chemical Manufacturers, and Retailers. The focus may expand in the long term to include other tiers and sectors.
What are the market trends and influences affecting the new Trace One brand?
The global consumer packaged goods (CPG) industry is a $5.3T industry impacted by consumer expectation and global political and economic landscapes. The industry is experiencing significant disruption due to factors such as unreliable supply chains, proliferating omni-channel distribution, changing consumer purchasing behaviors, and increasing focus on regional regulations and sustainability.
What is the value proposition of the new Trace One brand?
Trace One provides PLM and Compliance solutions for CPG Manufacturers, Process Manufacturers, Chemical Manufacturers, and Retailers. Our tools foster collaboration, speed to market, and sustainability, enabling innovation and growth. With streamlined processes, an agile supply chain, and ensured compliance, Trace One lets you focus on creating remarkable products that enhance customer lives.