A PLM implementation may mark the beginning of a technology relationship, but ongoing service can determine how well that relationship supports the business over time. For manufacturers, a long-term PLM partnership can include understanding changing needs, listening to business priorities, and continuing to provide support after the initial software implementation.
Gordon Conkling, Process Lead at Welch’s, reflects on the company’s experience after approximately five years of working with Trace One. He identifies the people behind the solution as a particular strength and highlights their willingness to listen to what Welch’s is trying to accomplish and understand the concerns the company brings forward.
Gordon also points to the team’s commitment to its customers beyond providing the software itself. He describes an organization with an interest in helping customers find appropriate software solutions while continuing to provide service after the sale and working with them as their needs evolve.
In this video, Gordon explains why listening, commitment, and ongoing service have stood out during Welch’s long-term relationship with the PLM provider.
“What do I think Selerant’s [now Trace One] greatest strength is? I know it’s kind of a cliché, but it really is their people.
We’ve been with Selerant for about five years now, and the thing that I’ve always valued is their folks listen to what concerns you have, what you’re trying to get accomplished, and they commit to your business as much as you do.
They have a top-to-bottom interest in their customers and not only making sure they get good software solutions, but service after the sale and just working with you to meet your needs.”
— Gordon Conkling, Process Lead - Welch's