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Customer Support

By email

Quality Portal

support@traceone.com

For PDM and PLM System

plm.support@traceone.com

By phone

Our phone line support available in your region:

UK

Opening Hours

Mon-Fri 9.00AM – 5:00PM GMT

Phone number

+44 203 4740470

Germany

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+49 3222 1095 583

North America

Opening Hours

Mon-Fri 9.00AM – 5:00PM CDT

Phone number (toll free)

877 208 2737

Phone number

+1 617 446 2828

France

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+33 1 82 88 28 66

Australia

Opening Hours

Mon-Fri 9.00AM – 5:00PM HKT

Phone number

+611 8000 32776

Belgium

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+32 28 087 808

Spain

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+34 91 143 65 74

Hong-Kong

Opening Hours

Mon-Fri 9.00AM – 5:00PM HKT

Phone number

+852 5808 1337

Ireland

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+353 1513 3226

Italy

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+39 06 99 36 73 80

Netherlands

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Quality Portal

+31 20 808 30 35

PDM and PLM system

+31 85 888 14 56

Poland

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+48 223 073 619

Portugal

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+351 308 803 093

Romania

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+40 316 300 086

Sweden

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+46 852 500 508

xavier_E-2

Xavier Escudier

Head of Customer Support

"For the purpose of continuously improving the customer’s experience and satisfaction, the core business of the Customer Support team is to guarantee our users daily functional and technical expertise, as well as to provide personalized, efficient, fast and quality answers to their requests.

In theses challenging times, more than ever, our customers and distribution players need the best reactivity from our teams. Therefore, we provide a high level of services that are 100% remote and 100% close to our customers, while at the same time creating a bond.”