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tracone-Contact-section-3

Customer Support

By email

Quality Portal & Pack

support@traceone.com

For PDM and PLM System

plm.support@traceone.com

By phone

Our phone line support available in your region:

UK

Opening Hours

Mon-Fri 9.00AM – 5:00PM GMT

Phone number

+44 1358 300000

Germany

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+49 211 41873465

North America

Opening Hours

Mon-Fri 9.00AM – 5:00PM CDT

Phone number (toll free)

+1 833-589-1366

France

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+33 1 76 41 16 03

Belgium

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+32 63 68 04 50

Spain

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+34 919 01 20 79

Italy

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+39 0144 230059

Netherlands

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Quality Portal

+31 85 107 2657

Portugal

Opening Hours

Mon-Fri 9.00AM – 5:00PM CET

Phone number

+351 308 814 566

xavier_E-2

Xavier Escudier

Head of Customer Support

"For the purpose of continuously improving the customer’s experience and satisfaction, the core business of the Customer Support team is to guarantee our users daily functional and technical expertise, as well as to provide personalized, efficient, fast and quality answers to their requests.

In theses challenging times, more than ever, our customers and distribution players need the best reactivity from our teams. Therefore, we provide a high level of services that are 100% remote and 100% close to our customers, while at the same time creating a bond.”