As Trace One's Chief Customer Officer, Benjamin Lécuiller is the guardian of customer loyalty, a role pivotal to the company's exceptionally low churn rate. With over two decades in digital innovation, Benjamin oversees professional services, onboarding, training, and customer success, creating a customer journey that not only meets but exceeds expectations. His diverse expertise encompasses telecom, retail, and web technologies, but it's his mastery of customer engagement and international team management that truly sets him apart.
Before Trace One, Benjamin held significant roles at SFR and Haiku, where he honed his skills in driving both business profitability and customer satisfaction. As a previous Head of Services at Trace One, his knack for strategic partnerships and SaaS project management was evident. Combining technical acumen with exceptional interpersonal skills, Benjamin is committed to becoming the global leader in product lifecycle management and compliance solutions, aiming to redefine industry standards for innovation and customer success.