Trace One has long recognized the potential for service interruptions due to adverse events. As part of our ISO 9001 certification, we have a business continuity program in place to protect our employees and customers, as well as our operations and critical business functions.
In response to the coronavirus pandemic, we have implemented our remote working policy for all of employees and enacted appropriate contingency plans for our employees around the world.
Our long-established remote working procedures provide Trace One with the agility to respond efficiently in changing operating conditions and enable staff and customers to communicate remotely and continue collaboration.
We continue to operate in a full uninterrupted business as usual mode.
In accordance with advice from public health Trace One is monitoring all the notifications and will be informing you about all changes in the physical events.
We will shortly be announcing a program of free EHS webinars to provide important regulatory updates to our community.
Our sales, regulatory and technical teams are available as usual to discuss all aspects of EHS solutions and implementation.
For European customers our Support Desk operates as normal from 0900-1700 (CET) Monday to Friday providing technical and regulatory support by phone, email and remote using the standard ticketing method.
We understand that you rely on us to serve your company and the needs of your clients.
Our commitment is to be there when you need us. Please continue to reach out to us if you have any questions or issues.
- EHS Customer Support: email@example.com
- EHS Technical Support: firstname.lastname@example.org
- EHS Regulatory Support: email@example.com