Why does vendor support matter when investing in PLM software?
Choosing a PLM software provider involves more than comparing technology and functionality. For food manufacturers, the people behind the solution, the support they provide, and their ability to build a long-term working relationship can also influence which provider is the right fit. Al Slingluff, VP R&D at Ken’s Foods, explains why these factors played an important role in the company’s decision to choose Trace One Devex PLM. While other providers offered similar technology, Ken’s Foods saw a stronger fit with Trace One in areas that extended beyond the software itself. Al specifically points to the people behind the solution and the level of support Ken’s Foods expected to receive. Cultural fit was another consideration, along with confidence that Trace One could support the company as it continued to grow in the future. In this video, Al shares why Ken’s Foods selected Trace One and how the combination of support, cultural alignment, and a relationship built for future growth helped differentiate Trace One Devex PLM during the company’s selection process.
