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Product Lifecycle Management
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Posted By:
Trace One
Ongoing support is an important consideration when choosing PLM software, particularly when teams depend on the system for long-term product development processes. The relationship with a PLM provider continues after implementation as companies encounter issues, require upgrades, or need changes to better support their way of working.
Shada Ziegler, Senior Scientist – Product Development at Brown-Forman Corporation, shares her experience working with Trace One and the support her team has received over the course of that relationship. She explains that when Brown-Forman has encountered an issue, needed an upgrade, or identified something that was not working well for the team, Trace One has consistently been responsive in helping address it.
For Brown-Forman, that responsiveness has been a valued part of its experience with Trace One. In this video, Shada describes the ongoing support the company has received and how Trace One has helped the team work through issues as they arise while using its PLM solution.
Video Transcript
“In our history with them, we’ve always had a great response whenever we’ve had an issue or needed something, needed an upgrade, or maybe something isn’t working great for us that we need to fix.
We’ve just always had a great response from them on helping us through any issues we might have. So we appreciate that.”
- Shada Ziegler, Senior Scientist – Product Development at Brown-Forman